Frequently Asked Questions

Yes. If your property is on a narrow lane, or access is restricted, we can deliver in smaller tankers but you must specify your requirement for a smaller tanker when you place your order. Our fleet consists of four, six and eight wheeled tankers, as well as large articulated lorries.

Our tanker fleet includes tankers with 120ft hoses, so we are able to make most deliveries.

Yes our minimum delivery is 500 litres. All Scottish Fuels deliveries are recorded by a ticketed meter, and these are calibrated to accurately record the amount of fuel pumped. Below 500 litres there is a small chance that the reading could be inaccurate. We do occasionally sell smaller quantities in barrels, so it's worth enquiring when you call to place your order.

Yes. If you allow us access to the tank we can make our delivery when you’re out. We will supply you with a printed ticket indicating the precise amount you have received.

Signalman is an automatic fuel tank gauge, which allows Scottish Fuels to monitor your oil level for you. The device can detect when the oil level is low and sends a signal to your local depot telling us that we need to top up your tank. This means you no longer have the inconvenience of checking your tank and ordering fuel yourself.

OFTEC is the organisation responsible for looking after the oil heating and cooking industry throughout the UK and Ireland. The OFTEC website has a wide range of information, including some great tips for increasing the efficiency of your home heating system.

Our usual delivery window is 3-5 days, but in particularly busy periods our delivery window may become wider. If you have a requirement for an urgent delivery please makes sure you notify us when you place your order. To make sure you never run out it's a good idea to keep checking your oil level or join our planned delivery scheme.

Our boiler maintenance partner, Team Energy, suggest you have your boiler serviced once a year. This will help your boiler operate more efficiently.

Kerosene, also known as 28-second oil (or more commonly as home heating oil), is produced after the distillation process of crude oil. Most domestic systems run on kerosene because it provides a cleaner and more efficient burn for your home. Gas oil (red diesel), also known as 35-second oil, is more commonly used in agriculture and industry. Gas oil is less combustible than kerosene and has more carbon atoms.

Yes, it can. Premium kerosene can help to reduce energy consumption and extend the life of heating systems by leaving fewer deposits in the tank, filter and nozzle of the system; in addition, a special corrosion inhibitor protects the metal parts of the system, making it significantly more efficient.

You can pay for your oil by direct debit, cheque, credit/debit card or via internet or phone banking. Our Easy Payment Plan enables you to spread the cost of your fuel into more manageable, monthly amounts. For more information speak to your local Scottish team who will be happy to advise you on the best options for you.

Firstly, it is good practice to have an appropriate spill kit on hand to quickly contain any leaks or spills. We provide a number of spill kits for all types of spills, to find out more click here. In addition, you can call the Environment Agency emergency hotline on 0800 80 70 60, to get help and advice on how to handle your spill.

Scottish Fuels have a selection of monitoring devices that automatically monitor your oil levels. If your oil levels suddenly drop (indicating a theft or leak) the devices set off an alarm. Click here to view our range of monitoring devices.

Yes, just call our boiler maintenance partners, Team Energy on 0845 300 88 66. Our helpful team will provide you with the most appropriate insurance package for you.

If you have a question about your order please call 0845 300 88 44.

Soon we'll be able to provide our customers with access to your own personal area within our website, where you'll be able to keep track of your orders, payments and deliveries. Watch this space.